![]() ![]() Turn off any security programs, such as your anti-virus software or firewall, before connecting the iPad to your PC. Click "Device Manager" in the upper left corner followed by "Universal Serial Bus Controllers." If the Apple Mobile Device USB Driver is not listed, reinstall it through Windows. Right-click "Computer" and select "Properties" from the drop-down menu. Verify that the Apple Mobile Device USB Driver installed correctly. Click "Start the Service" to restart the Apple Mobile Device Support. Open the "Start" menu and click "Programs," followed by "Services." Click "Apple Mobile Device" and "Stop the Service" on the left side of the screen. ![]() ![]() Restart the Apple Mobile Device Support program. If Apple Mobile Device Support is not present in the list, reinstall your copy of iTunes. Open the "Start" menu and click "Control Panel" followed by "Uninstall a Program" to show a list of all software installed on your PC. Apple Mobile Device Support is an automatic installation alongside iTunes. Verify that Apple Mobile Device Support installed to your PC. ![]()
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